Privacy Policy

Updated on

21 Mar 2025

Conscious Health AI was built for our families, ourselves, and you. Your privacy is one of our top priorities. We empower you to take control of your health, and that includes having control of certain aspects of your Personal Information. Please read the Privacy Policy in full to understand all of our Personal Information practices as we set out our guiding privacy principles immediately below.

Your identity is not for sale for money

We do not disclose your Personal Information to third parties in exchange for money.

We limit the information we collect and retain

We collect Personal Information to provide you with our products and Services. We retain your information for the period of time necessary to fulfill the purposes for which we collected it, including delivering requested products and services, protecting the interests of our members, and for the period of time required by law.

We limit the manners in which we share your test results with third parties

In order to deliver our product and services to you, it may be necessary for us to provide certain information to our Lab and Provider Partners. We will do so when such recipients agree to limitations regarding the use of your personal information.

We encourage you to review the rest of this Privacy Policy to learn more about Conscious Health's transparent privacy practices.

PRIVACY POLICY

This Privacy Policy governs how Neo Health Ventures Pvt. Ltd. ("Conscious Health AI", "Conscious Health", "Company", "we", "our", "us") collects, stores, and uses your Personal Information (as defined below), as well as other data and information arising out of and/or relating to you and/or your use of our Services – which include without limitation your use of the website www.conscioushealth.ai (the "Site") and any other technologies, features, websites, mobile applications, content, and other services we offer (collectively, the "Services"). We may also provide you with "just-in-time" disclosures, supplemental terms and/or clarifications, further options, and additional information pertaining to our collection, storage, and usage of Personal Information, and other data and information. Conscious Health may also collect, store, and use Personal Information regarding you that is linked or reasonably linkable to you and that identifies your past, present, or future health status or mental health status, as may be applicable ("Consumer Health Data"). This Privacy Policy provides information about how we collect Consumer Health Data, how we use it, what sources it is derived from, to whom we disclose it and how we otherwise process it.

This Privacy Policy does not apply to third-party websites, applications, products, services, or other properties, even if they may link to our Site or our Site may link to them. We recommend you review the privacy practices of those third parties before connecting with and/or accessing third-party offerings, and before sharing any Personal Information with those third parties.

In the event of a conflict between our Privacy Policy and our Terms of Service, the latter will control. It is important that you read and understand the entire Privacy Policy before using our Services.

Personal Information We May Collect, Use, and Disclose

"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual. Personal Information includes "personal data" as that term is defined in applicable privacy laws. Personal Information does not include "Publicly Available Information"; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified; or aggregate consumer information. "Publicly Available Information" includes: information that is made available from central, state, or local government records; information that a business has a reasonable basis to believe is lawfully available to the general public, either through widely distributed media, or by the consumer; and information that is made available by a person to whom the consumer has disclosed the information if the consumer has not restricted the information to a specific audience.

"Self-Reported Health Information" refers to Personal Information that relates to your physical or mental health and that you provide directly to us when you complete electronic forms designed for you to self-report your physical or mental health status, upload medical records, or link a wearable or Internet of Things device to our Services. For clarity, Self-Reported Health Information does not include other information such as (i) purchase data; or (ii) information collected via tracking technologies (e.g. cookies, web beacons) on unauthenticated pages on our websites.

We may disclose non-Personal Information, such as aggregated user statistics, to third parties.

We may disclose all Personal Information, for our business purposes, to (i) service providers; (ii) professional advisors (such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us); (iii) authorities and others (such as law enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate); and (iv) business transferees (such as in the context of actual or prospective business transactions).

Sources of Personal Information

We may collect Personal Information about you from the following categories of sources: Directly from you through self-reported information, i.e. directly from you through your interactions with us, including without limitation when you use the Site or Services (e.g. creating an account with us, completing electronic forms, uploading medical records, linking a wearable device to our Services) or otherwise contact us via chat, email, phone, or text. Through cookies and other tracking technologies, as discussed in more detail in Cookies and Other Tracking Technologies. Through linked wearable devices connected to our Services (which may include historical data related to your use of the wearable devices). From third party healthcare service providers, laboratory service providers, and other providers of medical and medical-adjacent services (our "Lab and Provider Partners"), with your permission and in accordance with applicable law and the context in which you provided the data. From other third parties, including our third party service providers, business and marketing partners, affiliates, analytics providers, ad network providers, ad agencies, and advertisers. From third parties that you choose (such as lab providers). From government agencies or public records. From social media and other content platforms.

Disclosure of Personal Information

Below details are to help you understand, at a general level, what information we will and will not share with third party tracking technology partners (including third party advertising platforms), followed by more details about our disclosure of your Personal Information:

We may share: Internet or other electronic network activity information Browsing data Click-based event data (such as purchase history, registration history and others) IP address Device information

We Won't Share (Without Your Affirmative, Express Consent): Lab Results Self-Reported Health Information Mental or physical health conditions or treatments Diagnoses or diagnostic testing, treatments, or medications Genetic data Clinical notes Any medical records you may provide us

In full, we may disclose Personal Information that we collect, generate or that you provide, to the following: Our affiliates. We may share Personal Information among our affiliates to provide our Services, and for internal administrative purposes. Our service providers. We share certain Personal Information with our service providers to provide services on our behalf, such as payment processing, analytics, hosting, marketing, customer and technical support (including online chat functionality providers that leverage generative AI technologies), professional advisors (such as our lawyers, auditors, bankers and insurers) and other services. Our payment processing platforms. Payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors such as Razorpay. Razorpay may use your payment-related data in accordance with its privacy policy, https://razorpay.com/privacy-policy/. Our Lab and Provider Partners. We have engaged with various third-party Lab and Provider Partners in connection with various facets of our Services. Such partnership may involve receiving and sharing Personal Information, including without limitation Consumer Health Data, with your permission in accordance with applicable law and the context in which you provided the data. Third party platform advertisers. We will not disclose your Lab Results or Self-Reported Health Information without your express, affirmative consent. We may otherwise share certain information gathered through tracking technologies like cookies and web beacons with third-party platform providers. We also partner with third parties who use cookies to serve interest-based advertising and content on their respective third-party platforms that may be based on your preferences, location, and/or interests. Third parties related to compliance and harm prevention. Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities, and/or in response to a threat of harm involving an individual's health and/or safety. This may include law enforcement, government authorities and private parties. Third parties related to a change of ownership or other corporate transformation. Notwithstanding anything to the contrary in this Privacy Policy, if we or our subsidiaries are involved in an actual or potential merger, acquisition, asset sale, or other corporate transformation, your Personal Information – including without limitation your Lab Results and any and all other Self-Reported Health Information – may be transferred to the prospective, acquiring or surviving entity (and their respective representatives). At your request, other persons or entities that are relevant to your care. At your request, we may also share Personal Information, such as your Lab Results (as defined in our Terms of Service), with your Medical Expert, your specialist, or your provider's health system. Third parties designated by you. We may share your Personal Information with third parties where you have instructed us or provided your consent to do so such as when you choose to share results. Other users and the public. If you choose to make your Personal Information available to others and the public through the Service, such as when you provide comments, reviews, survey responses or share other content, that Personal Information will be available to other users of the Service and the public. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (such as search engines) and we are not responsible for any such use of this information.

We do not disclose your Personal Information to third parties in exchange for money.

Aggregated, Deidentified, or Anonymized Information

We may create aggregated, de-identified, or anonymised information from Personal Information by removing certain data components (such as your name, email address, or linkable tracking ID) that makes the data identifiable, or through aggregation, obfuscation or other means. For example, we may de-identify any information and data provided and/or generated in connection with your use of our Services (including without limitation your Lab Results and other Personal Information), in compliance with applicable law.

Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies and analytics services to track activity on the Site and Services.

Cookies

Cookies are files with a small amount of data which may include unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies we may use include web beacons to track information and analyze the Services. Beacons (also known as pixel tags, clear GIFs) are small objects that are embedded in an image on a website; they can transmit information directly to Conscious Health, or to another person or entity of our designation. For the purposes of this Privacy Policy, cookies, beacons, and other such tracking technologies shall, collectively, be embraced by the term "Cookies." You can instruct your browser to refuse certain Cookies or to indicate when a Cookie is being sent.

Analytics

We may use Google Analytics or other service providers for analytics services. These analytics services may use Cookies and other tracking technologies to help us analyze how users use the Services. Information generated by these services (e.g., your IP address and other usage information) may be transmitted to and stored by Google Analytics and other service providers on servers in India (or elsewhere) and these service providers may use this information for purposes such as evaluating your use of the Service, compiling statistic reports on the Service's activity, and providing other services relating to Service activity and other Internet usage. You may exercise choices regarding the use of Cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.

Third-Party Ad Networks

Certain companies may participate in the Digital Advertising Alliance ("DAA") AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com/ and its opt-out program for mobile apps at http://www.aboutads.info/appchoices. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative ("NAI"). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members' ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads. Opting out of one or more NAI or DAA members only means that those selected members should no longer under the DAA / NAI rules deliver certain targeted ads to you. This will affect this and other services, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). If your browsers are configured to reject Cookies when you visit this opt-out page, or you subsequently erase your Cookies, use a different device or web browser(s), or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based Ads even on the same device, and you must opt-out separately for each device. We are not responsible for the effectiveness of, or compliance with, any third-parties' opt-out options or programs or the accuracy of their statements regarding their programs.

Chat and other artificial intelligence ("AI") technologies

We use services such as those provided by generative AI platform providers such as Meta and OpenAI that leverage cookies and software code to operate the chat and interact with your inputs and prompts. This allows you to communicate with us including to input your prompts and other data through the Services. We, the providers referenced previously, and other third parties may access and use information about your webpages visited on our website, your IP address, your general geographic information (such as city, state) and other Personal Information you share and receive through the chat to facilitate the provision of the Services and as otherwise described in this Privacy Policy.

Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is completely secure. Conscious Health uses certain safeguards designed to protect the security and integrity of your Personal Information. If you complete a purchase with us, your financial information (as defined in Personal Information We May Collect, Use, and Disclose) will be processed by our payment processor.

Data Retention

We will retain your Personal Information for as long as is necessary to provide you with Services, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain certain Personal Information for internal analysis purposes. This information is generally retained for a shorter period but may be retained for longer periods of time when this data, for example, is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

International Transfers of Your Personal Information

Your information, including Personal Information, may be transferred to – and maintained on – information systems located outside of your state, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside of India and choose to provide information to us, please note that we transfer the data, including Personal Information, to India and process it there.

Children's Privacy

Conscious Health's Services are not intended for children under the age of eighteen (18) years and we do not knowingly collect Personal Information from such persons. If you become aware that a child has provided us with Personal Information, please contact us at [email protected], with the subject line "Minor Access". If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our information systems.

Your Privacy Rights

You may have certain rights and choices regarding our collection, use, and disclosure of your Personal Information based on applicable laws (such as due to your location or place of residency).

Opting out of promotional electronic communications from us

We may use your Personal Information to send you updates regarding existing products and Services, information about new products and Services, upcoming events, surveys, and other announcements and inquiries. Please note that Conscious Health may send you marketing and advertising messages on behalf of a third party (including subject to a paid arrangement); provided, under such a circumstance, Conscious Health will not disclose your Personal Information to said third party. If you no longer wish to receive promotional email communications from us, you may opt out via the unsubscribe link included in such emails or communicate your opt-out request using the information below. We will comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving promotional emails from us, we may still send you administrative messages that are required in order to provide you with the Service or for other reasons disclosed in this Policy.

Deleting your content or closing your account

You may be able to delete certain content through your account. If you wish to request to close your account, please contact us at [email protected]

Mobile location data

You can disable our access to your device's precise geolocation in your mobile device settings.

Exercising your privacy rights

Please use the following information to exercise your rights as applicable. Please note that any request you submit to us is subject to an identification and residency verification process as permitted under applicable law, as well as certain other procedural requirements that may be noted in the sections below. Additionally, all requests are subject to certain exceptions under applicable law, which may vary. We do not charge a fee to process or respond to your verifiable consumer request unless it's excessive, repetitive, manifestly unfounded, or in accordance with applicable law. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Depending on applicable law, you may be limited in how many verifiable or authenticated consumer requests you make within a twelve (12) month period. If we have inadvertently collected information on your minor child, you may exercise the above rights on behalf of your minor child. Additionally, in some jurisdictions, you may designate an authorised agent to submit a request on your behalf, and if so, we may require proof of the agent's authorisation by you and/or verification of the agent's own identity. Generally, a rights request must include: Sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorised representative, which must include, at a minimum, your first and last name and email address. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to the request.

We cannot respond to your request or provide you with Personal Information if we cannot verify or authenticate your identity or authority to make the request and confirm that the Personal Information relates to you. We will only use Personal Information provided in a verifiable or authenticated consumer request to verify your (or your authorised agent's as applicable) identity or authority to make the request. You are not required to create an account with us to submit a verifiable or authenticated consumer request. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

To exercise any of the rights described in this Privacy Policy, please send your request(s) at [email protected]

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). We recommend reviewing this Privacy Policy periodically for any changes. Your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.

Contact Us

Please contact [email protected] if you have any questions about this Privacy Policy. We are open to feedback around our privacy policies and practices. Because email communications are not always secure, please do not include any sensitive information in your email to us.